Welcome to Ownai.co.zw’s Help & Support Section
On this page you will find answers to our most frequently asked questions.
Manage Your Ads
How do I post an ad?
It is quick and easy to post an ad on Ownai.co.zw. Simply click the orange “POST FREE AD” button and follow the instructions: (1) Select Category; (2) Add Title, Photos & Description; (3) Fill in some more information about your ad; (4) Select your location; (5) Submit Ad!
Your ad will appear on the site as soon as our moderation team completes their review. This usually takes 30mins during office hours. Ads posted during weekends or public holidays will be reviewed the first working day thereafter. You’ll receive an SMS confirmation when your ad goes live.
If your ad violates our posting rules it will be rejected. You’ll receive an SMS to aware you of this. You should then edit your ad and ensure it adheres to our posting rules. Alternatively you can use the "Contact Us" at the bottom of the website to enquire further.
What are the posting rules?
To ensure Ownai.co.zw is a safe place to trade, we don’t allow ads containing the following:
- Terms or services that are illegal in Zimbabwe
- Items or services that are not located in Zimbabwe
- Invalid phone numbers or email addresses
- Unrealistic offers
- Offensive language
- Offensive pictures
- Titles or descriptions that are unrelated to the advertised item or service
- Pictures that are unrelated or do not clearly show the advertised item or service
- Offers and requests for items or services in the same ad
- The same content as another live ad
- Multiple items in the same ad
How do I edit my ad?
You can edit your ad at any time. Simply visit the “My Ad” section and click the "EDIT AD" button. Edited ads will be manually reviewed by our moderation team. This usually takes 30mins during office hours. Ads edited during weekends or public holidays will be reviewed the first working day thereafter. You’ll receive an SMS confirmation when your edits to your ad is shown live.
How long will my ad appear on Ownai.co.zw?
Ads on Ownai.co.zw are visible for 60 days and may be reposted within 7 days prior to the 60-day expiration date.
Ads may only be reposted once. If you want to advertise your product(s) after you have already reposted it, and it expires again, you will have to re-create your ad (use the “POST FREE AD” button).
How can I repost my ad?
Ads on Ownai.co.zw are visible for 60 days and may be reposted once within 7 days prior to the 60-day expiration date.
Go to your "My Account" link at the top of the page (or via the menu on Mobile) and click on "My Ads". You will see a list of your ads. Ads that are eligable for reposting, will have the "REPOST" button active. You can use that to repost your ad. If an ad is not eligable for reposting, the button will not work and you will have to wait until 7 days prior to the 60-day expiration date to repost it. You will also receive an SMS 7 days prior to the 60-day expiration date containing a link which you may click on to have the ad reposted.
Please note that reposting an ad will bump it to the top of the listings page in its category, however, editing an ad will not affect the ranking of the particular ad, nor will it affect the amount of days until it becomes eligable for reposting, or expiry.
How can I delete my ad?
If your item has sold or you decide you no longer wish to sell, please delete your ad. Simply visit the “My Ad” section and click the “DELETE AD” button. Your ad will be instantly removed. Please note that once your ad is deleted, there is no way to get it back!
Account & Registration
How do I register on Ownai.co.zw?
It’s FREE and easy to create an account on Ownai.co.zw. Visit the “Login / Register” page and then click on "Register for a free account". Enter you details. We’ll then send you a confirmation SMS to verify your contact details. The code contained in the SMS must be entered in the Validation Code field. After you have successfully entered the correct code, you may login with your cellphone number you used during Registration, as well as the password you specified.
How can I create a new password?
If you have forgotten your password: (1) Click the “Forgot your Password?” link on the Login page; (2) Type in your registered cellphone number, and click "Send me a new password". Your password will be reset to a new one, which you will receive in an SMS. If you like you can then change the password to one you'll remember (see the next step).
If you simply wish to change your password: (1) Login to your account; (2) Go to “My account”; (3) Go to "Edit Profile"; (4) Under "Change Password" enter your new password.